The purpose of this policy is to ensure that the operations of Medway Golf Centre Ltd do not have any negative impact upon vulnerable customers.
For the purpose of this policy vulnerable customers are customers and prospective customers whose ability or circumstances require us to take extra precautions in the way that we sell and provide our services, to ensure that they are not disadvantaged in any way.
The Financial Conduct Authority (FCA) defines a vulnerable customer as someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.” The FCA expects firms like ourselves to treat customers fairly when we are dealing with people with vulnerable circumstances.
Our staff are trained to identify vulnerable customers so we can take extra steps to assist outside of our standard procedures. However, it is not always possible to recognise these characteristics. Therefore, if you believe you may fit the criteria for a vulnerable customer, please read this policy and notify us immediately of your particular needs. Our contact details can be found at the end of this Policy.
We recognise that certain groups of customers may be vulnerable. Whilst not all customers in these groups may be vulnerable, we will consider a customer’s individual circumstances where a potential vulnerability is identified. These groups may include but are not restricted to:
As soon as we think we may be engaging with a vulnerable customer, whether this is through our identification or you are approaching us we will:
If we cannot help a customer we will try and make sure that they understand what alternative options are available to them.
If you wish to register as a vulnerable customer please contact our customer care team:
Email: [email protected]
Phone: 01622 891675
In writing to : Medway Golf Centre Ltd
Unit 11 Headcorn Business Park
Maidstone Road
Headcorn
TN27 9PJ
