Terms and Conditions
You can make an order via our website or by calling our sales team. Contact information for customer services can be found here: Contact Information. If you wish to make an order via phone please have all information ready for a point of sale to be made.
- All orders which are accepted by us shall be subject to the stated conditions and no contract shall be deemed to be in place until we have accepted Your order. An order is not accepted until we have completed the necessary security checks and your credit/charge/debit card is processed, this is when a pre-authorisation of your funds will be taken. Your card will only be charged upon dispatch of your order. This will vary dependent on the nature of the product(s) you order. i.e custom built products. See below.
- Your order can be fulfilled from stock (except for custom fit orders, which are debited when we place the order with the manufacturer). Any e-mail, on-screen receipt or other acknowledgement of your order is only for the benefit of noting that your request has been received and does not indicate the acceptance of your order. We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable Us to evaluate and/or process the order. If You wish to cancel your order or return the goods please see our cancellation and returns terms below. You will be advised if an item is out of stock. You may be offered an alternative product if one is available or you may cancel your order.
Right to Cancel and Returns
Provided You are a private consumer you may cancel an order made by you at any time within 30 days of receipt. If you do wish to cancel an order you must notify us either by e-mail to firstname.lastname@example.org, by telephone on telephone number 01622 891 693. Once you have submitted you request to cancel the contract, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period of 30 days has expired. Return shipping costs will only be refunded where we have sent faulty Goods in error.
- Activated gift cards are redeemable in full or part payment for any merchandise.
- The minimum amount required to activate a voucher is £1.
- Gift Vouchers are valid for 12 months from the date of purchase
- If you have any queries regarding your gift card, please call Customer Services on 01622 891 693 or email email@example.com.
Competitions and Special Offers
PowaKaddy 2018 Summer Consumer Free Cart Bag
- Offer applies to the purchase of a new Freeway FW7s or FW7s EBS electric trolley with Lithium battery (NOT FW7s GPS) purchased from 6th July to midnight 12th August 2018.
- Promotion only available on purchases made inside and shipped within the UK and Republic of Ireland.
- The Consumer Promotion – Buy a new Freeway FW7s or FW7s EBS electric trolley with Lithium battery (NOT FW7s GPS) and be eligible to claim a FREE PowaKaddy Premium Edition or Dri Edition Cart Bag worth £179.99/£229.99 (€209.99/€269.99).
- Claimants must have taken delivery of the trolley during the promotional period – 6th July until midnight 12th August 2018. Claims for purchases outside the promotional period are invalid.
- Promotion available by consumer redemption only and not available at point of sale. Retailers are not able to redeem the promotion on behalf of the consumer.
- To redeem the promotion please ensure you have a digital copy proof of purchase receipt and serial numbers for the trolley, battery and charger to hand. The digital receipt will need to be uploaded when submitting your claim at www.registermypowakaddy.com. Alternatively, email the receipt to firstname.lastname@example.org or send by recorded delivery to PowaKaddy FREE BAG PROMO DEPT, PowaKaddy International Ltd, Castle Road, Sittingbourne, Kent ME10 3RN. Please note that PowaKaddy will not be liable for any claims that are lost in the post. Proof of Purchase must be a printed receipt or copy of Debit/Credit Card statement. Hand written receipts will not be accepted.
- Claim must be made within 28 days of date of purchase. Any claims made after this period will be invalid.
- FREE BAG will be delivered up to 45 days after registration.
- FREE BAG is as stated. If your 1st choice bag is not available then an alternative bag will be offered instead. No other alternative products or cash may be substituted.
- Further offers may be made to you by PowaKaddy. If you would prefer not to receive these offers, please tick the opt-out option on the claim form.
- FREE BAG will be delivered only to a consumer address inside the UK and Republic of Ireland.
- If a trolley is returned within 14 days of purchase, PowaKaddy will ask for the FREE BAG to be returned. This must be returned in its original packaging and any costs for delivery will be incurred by the claimant.
- PowaKaddy reserve the right to withdraw this promotion at any time without any notice.
- PowaKaddy’s decision will be final.
- This promotion cannot be used in conjunction with any other offers.
- Promotion available while stocks last. If you should you have any questions, please call 01795 473555 or email email@example.com
Motocaddy 2018 Summer Consumer Free Cart Bag
Promotional participants agree to be bound by the below terms and conditions. Any information or instructions published about the promotion at www.motocaddy.com/freebag (or www.motocaddy.ie/freebag) form part of the Terms and Conditions.
- Purchase any new (i.e. not used, ex-demo or ex-rental) Motocaddy S5 CONNECT or S5 CONNECT DHC trolley with Lithium battery between Tuesday 10th July and Friday 31st August 2018 inclusive to be eligible to claim a free Motocaddy cart bag worth at least £159.99 (€199.99).
- Promotion only available on purchases made inside the UK and Republic of Ireland.
- Promotion only available to participants resident within the UK and Republic of Ireland, with an address in the UK or Republic of Ireland for the bag to be sent to.
- Promotion not available in conjunction with any other offer.
- Promotion available by redemption only - not available at point of purchase.
- To redeem the promotion, complete a promotional claim and upload a digital copy of proof of purchase at www.motocaddy.com/freebag.
- Promotional claims must be submitted by Sunday 16th September 2018. Any claims received after this date will not be accepted.
- Proof of Purchase must be printed receipt or Debit/Credit Card statement. Hand written receipts are invalid and will not be accepted.
- The Motocaddy trolley must be received by the claimant before the promotional end date for the claim to be valid. Claims for trolleys ordered but not received before 31st August 2018 are invalid.
- Any claims for purchases outside the promotional dates are invalid.
- Promotion is only available to end-users (i.e. not available to any Motocaddy retailer).
- Free cart bag model and colour will be at the discretion of Motocaddy.
- Free cart bag will be delivered within 28 days of receiving the claim. If a free bag is not received within 28 days, please contact Motocaddy within the next 7 days.
- If a trolley is returned, Motocaddy will require the free bag to be returned.
- Promotion available subject to availability and Motocaddy reserve the right to withdraw the promotional offer prior to the promotional closing date without notice.
- Promotional terms and conditions are subject to change without notice.
- Motocaddy reserves the right to disqualify claims which it considers do not comply with these terms and conditions or is considered fraudulent.
- Product alternatives are not available unless offered by Motocaddy only.
- Cash alternatives are not available.
If you have any questions relating to the promotion, please contact our Customer Service team on 01279 712370.
Promotional terms and conditions are subject to change without notice