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General Shipping Information

How do I track my order?

We provide an automatically generated email and text messaging service which provides you with a Tracking Number for parcesls shipped with Interlink Express. Smaller, lower value packages may be sent with Royal Mail and are sometimes not trackable.
If you wish to receive shipping alerts by text message you must provide us with a mobile telephone number.

If you have received a tracking number from us you may track your parcel using the following link:

-Interlink Tracking: http://www.interlinkexpress.com/

-Royal Mail Tracking: http://track.royalmail.com/portal/rm/track?catId=500185&mediaId=22700601&keyname =track_home 

How much does it cost to ship?

We offer FREE (handling charge of £1.99 for orders under £50.00) standard delivery to UK Mainland addresses and very competitive rates to UK Offshore, European and International destinations. See the table below for more details.

Delivery times quoted for European destinations are estimated from date of despatch. You will receive an email confirmation along with your tracking details once your order has been dispatched.

Custom Fitted Clubs and Special Orders

Please note that all custom fitted golf clubs are ordered directly from the relevant manufacturer as each set is individually built to your specific requirements. Accordingly delivery times for these products will commence approximately 7-10 days after receipt of your order

DestinationDelivery TimeAmount
UK Mainland (Excludes N.Ireland & Scottish Highlands & Islands Postcodes: PH22, PH33, PA34, PH41, IV1, IV3, IV5, IV13, IV63, IV4, IV11, IV15, IV17, IV19, IV26, IV40, IV52 KW16, HS2 & ZE1) 5-7 working days
FREE (for orders over £50)
UK Mainland (Excludes as above) Priority Despatch, get your parcel to the front of the queue! Estimated 2-4 working days £3.50
UK Mainland(Excludes as above) 1-2 working days £4.99
UK Mainland(Excludes as above) Choose a Delivery Day (Enter in Delivery Instructions) £4.99
Saturday Delivery (Excludes as above) (Orders before 2.00pm Friday) - £19.99
UK Mainland Next Working Day (Excludes as above) - £6.99
Northen Ireland 2-3 working days £4.99
Republic of Ireland, Isle of Man, Scilly Isles, Scottish Highlands & Islands and Channel Islands 3-5 working days £7.99
Belgium, Netherlands, Luxembourg, France and Germany 3-5 working days £7.99
Austria, Denmark, Austria, Portugal and Spain 4-6 working days £10
Czech Republic, Italy and Slovakia 4-6 working days £12
Finland, Hungary, Latvia, Lithuania, Poland, Sweden and Slovenia 5-7 working days £12
Estonia 5-7 working days £14
Greece 4-6 working days £15
Bulgaria 5-7 working days £19.99
Bosnia 5-7 working days £29.99
Norway (Includes import tax) 4-6 working days £34.99
Georgia, Gilbraltar, Greenland and Iceland 5-7 working days £40
Malta 5-7 working days £50
Rest of the World (USA, Canada, Australia, New Zealand, Asia etc) PLEASE CALL ON +44 (0)1622  891693 FOR A QUOTE  

General Shipping Information

UK Deliveries:
We offer a range of delivery services for our UK based customers including FREE 5-7 day (handling charge of £1.99 for orders over £50.00) , priority, 1-2 day, Next Working Day and we also offer a Saturday delivery.  To determine which services are available and most suitable for your needs and relating to your own postcode please study the details below.

Orders can be despatched to your home or work place and unless you have paid for a special timed delivery, your order will be delivered on a weekday (Monday – Friday) between 8.30am to 5.30pm; most deliveries will require a signature.

We dispatch orders on weekdays only, excluding Bank Holidays. (examples) If you place your order on Thursday after 2:00pm using the Next Day service, it will arrive on Monday. If you place your order on Friday before 2:00pm using the Next Day service, it will arrive on Monday. If you place your order over the weekend using the Next Day service, it will arrive on Tuesday. Please note that Next Working Day delivery does not include Saturday delivery.

We also offer a collect from store service which is available at three locations in Kent. When placing orders for delivery it is your responsibility to ensure someone is available to sign for your orders. If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to  call to arrange another delivery. Within the shopping cart there is an area where you can add special delivery instructions. For example: "If out, please leave with neighbour" who will be expected to sign for the goods on your behalf. By entering such details you are accepting responsibiltiy for the actions of this third party. We cannot leave tracked parcels without a signature, without exception. 

Additional International Shipping Information

For orders going outside of the UK Mainland that are considerably larger or heavier than average we reserve the right to make an additional charge to cover the increased delivery charges imposed upon us by Interlink Express/DPD. We will always contact you before any additional costs are levied against your payment card.

Additional Shipping Information

Where an order cannot be sent under one consignment, e.g. an Electric Trolley and a Set of Irons (which requires two separate shipments), we may request an additional shipping charge if the cost of delivery is exceptionally high. In this case you will be advised before processing your order at which point you can either accept the charge and we'll continue to despatch your order or you may amend your order (i.e. remove some items from your order to ship under one consignment ), or you may cancel the entire order.

Which Couriers do you use?

UK delivery is by Interlink Express and Royal Mail, and International deliveries are by DPD (Part of Interlink Express). A signature will be required on receipt of your order, so if no-one is available at the time of delivery then your order will be delivered to the nearest depot and a card will be left giving details of how to arrange collection.

Still not sure?

Call FREE on 01622 891693 and speak to one of our representatives

Why not visit our Sister sites Ladiesgolf or Golfgeardirect.

© 2016 Medway Golf Centre Ltd · 01622 891693 · Company 02598006 registered in England · VAT No GB573653518