Christmas Returns Policy

For all Christmas Gift purchases, we offer a 21-day extended returns policy from Christmas Day so you can shop in confidence this Christmas at

*We will not be able to accept any returns on products that have been custom-built or that have been personalised. This excludes faulty items that can be returned in line with our standard faulty item return policy.

If you require a replacement or alternative product please visit the website and place a new order. This will simplify and speed up the receipt of your new item.

All our products carry a full one-year manufacturer's warranty or longer where stated.

Should you receive a defective product, please email us at [email protected] to arrange an exchange or refund. We aim to replace any defective items with replacements. If this is not possible we shall refund you immediately. Exchanged items will only be sent after we have received the defective item back from you in its original packaging.

General Returns Information

We offer a 21-day full refund policy. Any item must be returned to us within this time frame, unused and in its full original packaging. 

Our returns form below is available to download and print off. Please include this within your package, so that we can process your request efficiently and identify your order.

We would advise using a tracked delivery service as we cannot be held liable for the loss of any parcel during its return journey to

Please note that in that will not refund any enhanced postage fees (except if the goods are faulty or if you have received the wrong product).

Download our returns document here.

Returns Terms and Conditions

  1. Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached.
  2. All returns must have a completed returns form.
  3. We will refund you your original payment method.
  4. Customised items cannot be returned*
  5. Gift vouchers are not refundable.
  6. Please do not send your purchase back to the manufacturer.
  7. Clickgolf customers have 21 days from the date of delivery to return their orders. This excludes faulty/damaged items.

Returns Address: 

Medway Golf Centre Limited
Unit 11, Headcorn Business Park
Headcorn, Maidstone
TN27 9PJ

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